Refund & Cancellation

This policy applies to professional services sold by Combine Chain to Korean business clients where fees are invoiced in KRW. Software resale, if any, follows OEM terms separately.

Business-to-business contracts may have limited cooling-off compared to consumer purchases. Nonetheless, we honor voluntary cancellation windows stated in each SOW and applicable provisions of the Korean Act on Consumer Protection in Electronic Commerce where they apply to hybrid purchases.

If we fail to commence agreed work due to our fault, you may request a full refund of amounts paid for undelivered milestones. Partial completion refunds are calculated pro rata against the milestone table in the SOW.

Third-party expenses already incurred (travel booked, rush printing, purchased data) are non-refundable once committed, with receipts available upon request.

Written refund requests must arrive within fourteen days of the triggering event (invoice date for duplicate billing, delivery date for defective deliverables as defined in the SOW).

Email studio@combine-chain.digital with invoice number, SOW clause reference, and description. We acknowledge within three business days and decide within fifteen business days unless investigation requires longer (we will notify you).

Approved refunds return via original payment path where possible; otherwise domestic bank transfer in KRW. Force majeure events may delay timing without penalty interest. Disputes first escalate to project sponsors named in the SOW before any formal proceeding.